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GENESIS CARES

WE BELIEVE BUYING A CAR IS A RELATIONSHIP.
NOT A TRANSACTION.

 

Offering programs such as Genesis Concierge and Service Valet, Genesis Cares is an initiative that focuses on tangible services that go above and beyond for Genesis owners. Because a relationship means we are in this together.

 
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GENESIS CARES

"At Genesis, we pride ourselves in consistently putting our customers’ needs first. In these uncertain times created by the coronavirus and the general anxiety experienced in communities throughout America, we wanted to step forward for our customers and help alleviate at least some of the potential concerns they may have.”

Mark Del Rosso, President and CEO, Genesis Motor North America 

PAYMENT RELIEF FOR UP TO 6 MONTHS.

If you purchased or leased a new Genesis vehicle between March 14–May 17, 2020, have financed through Genesis Finance, and subsequently experienced a job loss caused by COVID-19 anytime this year, Genesis will make your payments for up to six months.*

 

GENESIS CONCIERGE

The easiest and newest way to shop for a vehicle, Genesis Concierge is a Genesis Cares program offering complimentary personal shopping services. Connect with your concierge to ask questions, book a test drive,* request information or even check inventory. Whatever you need. On your terms.

DISCOVER CONCIERGE

EXPEREINCE

AT YOUR SERVICE.

True luxury is about the complete experience. Designed around real needs and wants, respecting how you actually live. This is the Genesis Experience, our thoughtfully crafted suite of owner benefits.

GENESIS CONNECTED
SERVICES

COMPLIMENTARY
MAINTENANCE

GENESIS SERVICE
VALET

SIRUSXM AUDIO,
TRAFFIC & DATA

MULTIMEDIA &
NAVIGATION UPDATES

24/7 ENHANCED
ROADSIDE ASSISTANCE

GENESIS SERVICE VALET

A FRIENDLY REMINDER.
WE’RE OPEN AND WE’VE GOT YOUR BACK.

 

In these uncertain times, we want you to rest easy knowing you can stay home if your vehicle needs servicing. With complimentary Genesis Service Valet,* through your participating retailer, we send a team member to pick up and drop off your Genesis vehicle for service while leaving you a courtesy replacement, ensuring an effortless and safe experience. In addition to all Genesis employees wearing fresh gloves whenever interacting with your car, all vehicles valeted will be protected by plastic seat covers, paper floor mats and plastic steering wheel covers to maintain sanitary conditions in your Genesis.

 
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WANT MORE INFO?

CONTACT US


 

FAQ

TERMS AND CONDITIONS


Disclaimers.

*Up to 6 months of payments available to the buyer of any new Genesis model financed or leased at participating retailers only through Genesis Finance between March 14th and May 17th, 2020. Payments up to $600 per month (and $3,600 per 6 month period) are available for loss of job caused by COVID-19 through December 31, 2020. Subject to Genesis Finance credit approval. Not all customers will qualify. Restrictions apply and proof of job loss required. See retailer for details.

*Subject to retailer and concierge availability. May not be available in your area. Please reach out to a Genesis Concierge for details.

* Genesis Service Valet is available for original purchaser of the vehicle from Authorized Genesis Retailers during the scheduled maintenance period which includes scheduled maintenance and normal wear, parts replacement or warranty repairs to your vehicle for 3 years or 36,000 miles, whichever comes first. Coverage area varies by retailer. Charges and fees may apply. Contact your Authorized Genesis Retail Service Advocate for details.